You most likely have several questions. After all, selling a home is not something that most individuals do regularly. Here are some of the frequently asked questions and their responses. Of course, if it does not answer your issues, please e-mail us with your specific concerns.

Staging services are available as per clients’ requirements. During the booking, clients need to clearly mention and pay extra charges  for staging.

All photos created may be utilised by the Client for any marketing materials and campaigns related to the property and self-promotion. The photographs may also be used by the Client’s parent business to advertise the individual property shoot. ZM Media retains ownership of the pictures, and the licence is provided exclusively to the Client, and the request is in perpetuity and is not transferable. Any third-party use of the photographs, including but not limited to architects, builders, stagers, designers, sellers, or purchasers, is absolutely banned unless agreed in writing and sub-licensed by us.

Once paid, the original agent or agency that paid for this service has permission to use these photos for marketing that property in any electronic or printed form. The licencing agreement is only valid for the period that the home/property is up for sale and cannot be reused unless specifically written authorisation is obtained. It is not possible to sell content to another agent who takes over an expired or withdrawn listing. Client’s parent business, not to any third party. The licence allows for the publication and exhibition of material in the following media: World Wide Web, editorial, publicity, broadcast, and display worldwide.

Failure to pay for the images will result in a copyright infringement/violation. In addition, you will be asked to remove the image from any electronic or printed form of advertisement. Failure to stop using them will result in legal action.

If you decide to cancel services with us for whatever reason, our deposit is non-refundable. Once a booking is paid in full (7 days before the event), if the event is cancelled for whatever reason, a refund of the remaining 50% of the package will be at ZM Media s’ discretion. 50% deposit will be non-refundable.

If your event date needs to be rescheduled for whatever reason, we will do everything in our power to work with your new date at no extra charge. However, if a new date conflicts with the date already booked with us, we apologies for the inconvenience but must honour bookings on a first-come, first-serve basis. If we are unable to re-book your event due to conflict, the deposit is non-refundable.

Please note that we expect the property to be photo-ready for the time you set your appointment. If we must wait longer than 1/2 hour (30 minutes) after that set time at a site for it to be prepared (or to be let into the property), we add a 25% fee; if we must wait an hour, 50%; two hours or longer, or if the shoot is entirely cancelled, a 100% fee will be assessed. We reserve the exclusive right to kill the shoot after one hour or more of waiting, at our sole digression. Late or cancel/kill fees must be paid in full before a new date will be scheduled.

We would be happy to photograph your property anywhere in the UK. However, we charge a mileage fee for real estate photography and videography sessions for long-distance.

If the weather is terrible on the day of your scheduled shoot (i.e. rain, heavy clouds and the like), you will be allowed to reschedule for the next available open shoot date. In the case of inclement weather, the inside photographs will be taken as scheduled. Alternate arrangements for external or aerial re-shoots will be made, and extra fees may apply unless complete cancellation is made at least 24 hours in advance. Weather-related cancellations are subject to the terms stated above.

The Client must pay a deposit (50 per cent of the package price) at the time of contract signing to secure the booking. This guarantees that we will provide services for your event. At the time of the shoot, 25% of the total amount will be charged. The remaining 25% will be charged after the job is completed. Payment may be paid after services but before the final delivery in some circumstances.

ZM Media will deliver these items (photos, digital scans, and Matterport) within 72 hours after receiving complete payment. Other assets, such as videos and advertising materials, are delivered depending on the nature of the job, like post-production, video editing, voice-over, printing and designing.

MZ Media will not charge an additional transport cost if you are within 20 miles of their site. However, properties outside of the city are subject to a minimum travel fee based on distance. For properties that are considerably out of range, a higher travel cost will be applied. There will be a maximum fee of 40 p per mile. Furthermore, properties in rural or isolated regions may be subject to extra travel costs based on the distance from a major paved route.